The Resilient Retail Game Plan Episode 53

Seeing The Funny Side With Small Biz Memes

Podcast show notes

So, today’s episode is a little different for two reasons.

Firstly, we experienced a little technical issue during this recording, consequently, there’s a shift in my audio quality from around 25 minutes into the episode – my apologies! But secondly, and more importantly, we’re taking a break from getting ready for Christmas to let off some steam.

The life of a small business owner is generally a rewarding one, but it can be lonely and monotonous with few, if any, colleagues to vent frustrations to, or co-workers to support you through periods of stress and pressure.

So, in today’s episode, I give you the next best thing, as I speak to the (anonymous) creator of the hugely popular Instagram account: Small Biz Memez.

From impatient customers and ridiculous reviews to serial scammers and threats of priestly smiting, Small Biz Memez “celebrates that small biz life” by sharing the funniest, most bizarre and downright awful customer interactions small business owners just like you have experienced.

It’s not quite like gossiping at the water cooler with fellow employees, but I find that Small Biz Memez goes some way in reminding us all that we’re not suffering alone at the hands of crazy consumers and that maybe together we can have a good laugh about some of the less pleasant aspects of running a business

Between a lot of laughs, we discuss how retail goliaths like Amazon have skewed customer expectations, the importance of being emotionally resilient and how the subject of demons (yes, demons) comes up more often than you’d expect when dealing with customers.

To check out the account head over to

To support the ongoing production of their hilarious content go to

And for all your Small Biz Memez merch check out


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