How Kate Stopped Winging It and Stepped Into Her Role as CEO

The struggle

Kate had built a beloved brand, both online and in-store—but behind the scenes, she was holding everything together with hope and hustle. Despite being surrounded by data from Shopify and 12 years of her own charts and spreadsheets, she didn’t know how to use any of it.

Cash flow was tight, stock was chosen by gut feel, and she often couldn’t reorder bestsellers because her money was tied up in underperforming products. April 2024 was a wake-up call—she nearly missed her rent. A desperate shout-out on Instagram saved the day, but she knew she couldn’t go on like this.

“I chose my stock based on my own personal taste, and I would frequently run out of great selling products and not be able to reorder them”

The business

Happy & Glorious
British-made gifts and homeware
Canterbury

The client

Kate

Key result

Grew turnover, improved margins, and reclaimed confidence

Timeframe

6 months and continuing

Service used

Stock Doctor
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The why

After reading Tame Your Tiger, Kate realised she didn’t need more information—she needed expert support. She was done with feeling on the edge. Investing in a Stock Doctor felt scary at first, but she saw it as a turning point.

“I decided that getting an expert on board was the best way for my business to progress, away from constant peril into actual, tangible growth.”

The work

From day one, the Stock Doctor gave Kate clarity. No shame. No overwhelm.

She learned how to back her bestsellers, display with intent, and use data to drive decisions—without becoming a spreadsheet whiz.

One change—adding 30p boxes next to her mugs—led to a 48% jump in sales. Another? A total turnaround in her home fragrance category, just by adjusting her shop layout.

Here's what we worked on

Exactly what to reorder (and what to stop buying)

Where her margins were leaking

Simple merchandising tweaks that led to real results

The results

Kate’s business now feels secure and full of potential.

“It feels as if my business has a future, and a strong one at that! I have products in stock that I know will sell, I have margins that will actually make me profit, and I trust Paola and the process implicitly.”

More accurate reporting

Increased turnover and profitability despite a challenging retail climate.

Better awareness of what sells—and when

A calmer, clearer approach to managing stock

Reassurance and structure from a trusted partner

On working with her Stock Doctor...

"She’s kept me sane this year. It’s like having an expert on your team who genuinely gets it."

The review

“I used to feel like I was keeping one nostril above water. Now I’ve got my head up, eyes open, and a plan”
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Kate

The next step?

I can't wait to get you results just like these.

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