The Resilient Retail Game Plan Episode 52

Santa’s Little Helpers: Hiring and HR With Mandy Hamerla

Podcast show notes

It may not be a workshop at the North Pole, but your small business is likely to be just as busy come Christmas time. By the same token, you may not have quite as many ‘customers’ as Santa Claus but you certainly might need a band of elves to ensure your orders are fulfilled, your products are produced and your deliveries are sent out on time. Taking on team members can feel like a big step for small business owners, but building a workforce, whether it’s seasonal or not, doesn’t have to be as scary as it might seem.

In today’s episode, I speak to the director of Modern HR, Mandy Hamerla. With two decades of HR experience, as well as working as Global HR Director at Pearson and as Head of HR at Argos, Mandy helps entrepreneurs, tech companies and charities build teams, create contracts and realise their full potential through recruitment.

In this podcast, we discuss the difference between an employee, a worker and a self-employed contractor and which might be most suitable for your needs, how to go about creating the right working culture and the importance of factoring in training time. We also talk about the positive aspects of the often criticised zero-hour contracts, hiring for potential and the value of getting your SOP’s in place before you onboard new team members.

Get in touch with Mandy about working together at and you can follow and connect with her at:






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