The Resilient Retail Game Plan Episode 88

People, Planet and Profit with Mary Portas and Nicky Chenery

Podcast show notes

The shift we’ve seen in recent years in regards to conscious consumerism and sustainability is encouraging – even some of the largest and historically wasteful retailers are coming to understand that if they want to survive into the future that they need to take a good, hard look at the way they operate and how they relate to their customer base.

The ecological issues confronting us can seem insurmountable at times, but as business owners big and small, we can all play a part in shifting the dial back in to the green

In episode 88 of The Resilient Retail Game Plan, I speak to “Mary Queen of Shops”, the esteemed retail consultant and broadcaster herself, Mary Portas!

Author of ‘Work Like a Woman’ and ‘Rebuild’, we spend today’s episode discussing how to thrive in the Kindness Economy and about taking the first steps toward small business sustainability.

And if that wasn’t enough I also got in touch with Nicky Chenery, the general manager of Safety Culture, a cutting-edge operations platform that aims to empower front line workers through auditing and micro-learning tools. We talk about harnessing data and using insights to reduce waste, streamline processes and help take responsibility for our business practices.

In today’s podcast, we cover a wide range of subjects, from rethinking the relationships we have with our suppliers, to building positive micro habits into our day-to-day operations.

We also discuss how customers don’t just want to buy from brands – they want to buy into them, why we ultimately need to rethink the concept of growth and how if we really want to change the world, we just need to start where we are.

Use the code: 10podcast to get £10 off your first month when joining The Resilient Retail Club.

Connect with Mary on her social channels here:



Sign up for the Better Business Act here.

Connect with Nicky here.

Find out more about Safety Culture here.

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